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R06-UK-0815-03
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ID Number Reply to Position Required Annual Salary
Requested
(in US $)
Age Sex
R06-UK-0815-03 E-Mail to Advertiser here Customer Service Support
negotiable 21 M

Preferred Location, Languages

Preferred Location UK, Europe, Worldwide
Nationality United Kingdom
Date of Birth, Place of Birth 6th July 1986, UK
Language (Fluent-Medium-basic) English (F)

Career Summary

Career Summary
  • 3 years of Customer Contact and Customer Services Experience
  • Results oriented, hard working

Desired Position - Special Skills

Position Desired Customer Services Representative, Call Centers
Special Skills
* Good HTML skills
Average typing speed of 60WPM
* Skilled in using Microsoft Office
Windows networking skills
* Good communication skills
Skilled in solving Customer Service Problems
* Full UK Driver License

Objective, Work Experience, Education

OBJECTIVE

I am looking for a junior position where I can apply my Customer Services and IT skills and contribute to Customer Satisfaction.

WORK EXPERIENCE

Aug. 2005- Present Computer Systems Operator with Smiths Group PLC - Medical Division - IT Infrastructure Support Team - Hythe, Kent UK
Responsibilities
  • Providing front-line technical support to a user base of approx. 600 locally and 20,000 globally over the phone and through email
  • Assigning jobs submitted by users to the Altiris helpdesk system to the appropriate queues and teams.
  • Systems preping and preparing ghost images for roll out on local site
  • Ghosting and configuring new systems to user specific settings as part of a rolling replacement program
  • Dealing with support issues assigned to my Altiris helpdesk queue and resolving them within agreed SLA’s.
  • Trouble shooting issues with desktop computers, LaserJet printers, laptops, network infrastructure
  • Prioritizing support issues to assure the minimum loss of production during system downtime.
Sept 2004 to Aug 2005 Customer Service Technician with Fujitsu Services, Foots Cray, UK
Responsibilities
  • Working to SLA’s on several technical support contracts such as, Telewest Broadband, Telewest Dialup, Eurobell Dialup and Orange.net.
  • These contracts included, setting up configuring customers internet connections, email accounts over the telephone.
  • Trouble shooting customers internet connections
  • Escalating issues to second or thirdline teams which were beyond my technical ability or my role as a customer service technician.
  • Advising on security and networking issues such as firewalls, virus, routers, wireless networks.
  • Carrying out password resets while keeping within strict guidelines set out in the contracts to remain within the Data Protection Act.
  • Responsibilities also occasionally included working in a second-line role supporting first-line agents and training new staff.

Achievements

  • Completion of the data protection act workshop ran by Fujitsu Services
  • Completion of the Basic communications workshop ran by Fujitsu Services
  • Receiving a prize as part of a monthly award scheme for staff for attendance, punctuality and keeping within SLA’s.
Sept 2002 to Aug 2004 Customer Advisor with Argos Retail - Maidstone, Kent, UK
Responsibilities
  • Advising customers on purchases both face to face and over the phone
  • Serving customers as a cashier
  • Stock control
  • Setting up displays
  • Supervising new or temporary staff

Achievements

  • Gained extensive Cashier skills
  • Gained Customer service skills
July 2003 Web Designer (Internship - paid work experience) with MCI Europe - Farringdon London
Responsibilities
  • Design and development of a new intranet site for MCI European helpdesk
  • Coding new intranet site using HTML, ASP and CSS

Achievements

  • Learning how to code a site using CSS
  • Gaining a basic understanding of ASP

 


Education and Training

Sept 2002 to Aug 2004

 

Sept 1997 to
July 2002

City & Guilds Diploma In ICT - Midkent College Oakwood Park - Maidstone, Kent
AVCE IT Year 1 (D)
AVCE IT Year 2 (C)

 

Maplesden Noakes School Maidstone (High School)
9 CSE Subjects

Awards

Employers Gold Standard Award – For attendance, punctuality and appearance.


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